Unfortunately, once orders are submitted, they cannot be modified. Please make sure your order contains all the desired items and the correct number of them before submitting it. Once the order is handled to our carrier, it cannot be canceled, so if you changed your mind, make sure to let us know as soon as possible.
Find the status of a particular order and view your Order History on the Order Status tracking page under ‘My Account’.
We will email you a shipment notification along with a tracking number as soon as your package ships.
Please contact us right away at hello@seenbeauty.ro.
Please contact us right away at hello@seenbeauty.ro.
Please contact us right away at hello@seenbeauty.ro. If the order is not with us anymore and has been forwarded to our shipping partner, we will inform them regarding the changes, but will not be able to guarantee a successful delivery.
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit/debit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you’ve entered and an error message is received a second attempt, contact your financial institution for further assistance.
We’ll always try to deliver your order directly to you, so your order has several delivery attempts, according to the shipping company’s policies in each country. You can agree a different delivery date with the courier, so make sure you can be reached on your phone to establish the details. If your building has a doorman, you can authorize them to receive your orders. If the items cannot be left with anyone or in a safe place, the order will be returned to the store.
If you have forgotten your password, please click on the “Forgot Your Password” button that appears on the account log-in page and follow instructions to reset it.
You can unsubscribe from Seen Beauty promotional emails by clicking the link provided at the bottom of the email to be removed from the mailing list. Please note that unsubscribing from our promotional emails will not affect your receipt of order and shipment confirmations or other transactional notifications for orders placed.
Yes, all our products are fragrance free.
Yes, all our products are alcohol free.
Yes, all our products are cruelty-free, meaning we do not test on animals.
All Seen Beauty products are developed in partnership with dermatologists and chemists. They are formulated and tested to be suitable for all skin types. Full ingredient lists are available on each product page and for any concerns, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before usage, if you have any questions.
We know it can be frustrating when your favorite product is not available or you are impatient about trying that one product you’ve heard about. We are doing the best we can so that all of our range is available at any given time, but if the situation that one of our products is out of stock does occur, we rely on your patience and understanding. We are extremely grateful for our clients and we appreciate your support, as it’s what keeps us going. Sign up for back in stock notifications to be the first to know when items come back in stock. Thank you!
If you have any adverse reactions to our products, please stop use and contact your health care provider. If it is an emergency, please call your local emergency number.
